Privacy Policy

1. Who Is Responsible for This Website

This website is operated by SS Eisenhauer Enterprises LLC, an Iowa limited liability company.

References to “SSEE,” “Company,” “we,” “us,” or “our” in this policy mean SS Eisenhauer Enterprises LLC.

Website address: https://sseisenhauer.com

Email: publishing@sseisenhauer.com

Mailing address: P.O. Box 442, Latimer, Iowa 50452, United States.

2. Information We May Collect

The information we collect depends on how you use the website and which services or programs you request.

Contact and identity information

• first and last name;
• email address;
• telephone number;
• mailing or business address;
• organization, ministry, or business name; and
• other information you provide in a message or inquiry.

Publishing-project information

• book title and author name;
• manuscript status and approximate word count;
• requested publishing package;
• desired project timeline;
• manuscript and supplemental-document uploads;
• cover images, illustrations, and other project files;
• publishing acknowledgements and approvals;
• revision requests and project communications; and
• payment status and transaction references.

Institutional Outreach Partner information

• contact and organization information;
• payment or remittance contact information;
• promotion plans and intended audiences;
• signed agreements and applicable tax documentation;
• partner identification and referral information; and
• program acknowledgements, approvals, and status records.

Technical information

• internet protocol address;
• browser and device information;
• referring and requested pages;
• dates and times of visits;
• cookie and consent preferences;
• security and spam-prevention signals; and
• general website-interaction and analytics information.

3. How We Collect Information

We may collect information when you:

• submit a contact or information-request form;
• schedule or request a consultation;
• submit a publishing project;
• upload a manuscript or another document;
• complete a publishing or partner agreement;
• make a payment through Stripe Checkout;
• subscribe to optional marketing communications;
• use a referral or affiliate link;
• participate in an SSEE business program; or
• browse or interact with this website.

We may also receive limited information from service providers, referral systems, payment processors, or business partners when necessary to complete a transaction, document a referral, prevent fraud, or provide a requested service.

4. How We Use Information

We may use collected information to:

• respond to inquiries and requests;
• provide publishing and related professional services;
• review manuscripts and project materials;
• administer selected publishing packages;
• process and document payments;
• send confirmations, receipts, project notices, and approvals;
• operate the Institutional Outreach Partner Program;
• assign and administer partner and referral records;
• maintain Groundhogg contact and automation records;
• schedule consultations and follow-up communications;
• protect the website from spam, fraud, and misuse;
• measure and improve website performance;
• maintain legal, financial, and business records; and
• comply with applicable laws and enforce agreements.

5. Groundhogg Contact Records and Email

We use Groundhogg within WordPress to manage contact records, form submissions, tags, project stages, partner records, email automation, confirmations, notifications, and follow-up communications.

Transactional and service-related emails may be sent when necessary to respond to your request, administer a purchased service, document a payment, complete an agreement, or communicate about an active project.

Marketing communications are optional. When a form provides a separate marketing-consent choice, declining that choice does not prevent necessary service, payment, security, or project communications.

Marketing emails include an unsubscribe mechanism where required. Unsubscribing from marketing does not prevent essential transactional or contractual communications.

6. Publishing Files and Document Uploads

Publishing forms may allow you to upload manuscripts, supplemental documents, cover images, agreements, or other files. These materials may contain personal, confidential, copyrighted, or proprietary information.

Upload only the information needed for your project. Do not include passwords, payment-card information, bank-account numbers, routing numbers, Social Security numbers, or full tax identification numbers in a manuscript or general upload field.

We use uploaded files to evaluate, administer, format, produce, and complete the requested publishing services. Access is limited to the Company and service providers or contractors reasonably necessary to perform the work.

You are responsible for ensuring that you have the authority to submit and authorize the use of every uploaded file.

7. Payments and Stripe

Publishing-package and other authorized payments may be processed by Stripe. Payment-card information is entered into Stripe’s secure checkout environment and is not intended to be stored directly on this website.

We may receive and retain payment-related information such as:

• customer name and email address;
• selected product or service;
• amount paid;
• payment status;
• transaction or checkout-session identifier;
• payment date; and
• limited payment-method information supplied by Stripe.

Stripe processes information under its own privacy policy and service terms. You can review Stripe’s privacy information at stripe.com/privacy .

8. Cloudflare Turnstile and Website Security

We use Cloudflare Turnstile or similar security tools to distinguish legitimate visitors from automated spam, abusive submissions, and malicious activity.

Cloudflare may process technical information such as internet protocol address, browser characteristics, device signals, and security-related interaction data. This processing helps protect our forms, website, and users.

Cloudflare processes information according to its own privacy policy, available at cloudflare.com/privacypolicy .

9. Cookies and Consent Preferences

Cookies and similar technologies may be used to:

• operate essential website functions;
• remember privacy and consent preferences;
• protect forms and login functions;
• maintain website sessions;
• measure website performance; and
• support analytics, referral, or marketing functions when permitted.

Essential cookies may operate without optional consent when they are necessary to provide a requested service, maintain security, or store privacy preferences.

Where the consent system provides options, you may accept, deny, or manage nonessential cookie categories. You may change those preferences through the website’s consent-management control.

10. Analytics

We may use website analytics services to understand general site usage, page visits, traffic sources, device categories, and website performance.

Analytics information is used to improve navigation, content, accessibility, security, and service presentation. Analytics tools are subject to the consent settings and configuration used on this website.

Analytics reports are generally reviewed in aggregated form rather than used to personally identify individual visitors.

11. Affiliate and Referral Links

Some pages contain affiliate, partner, or referral links. These links may include identifiers that allow an outside provider or SSEE to attribute a visit, application, or qualifying purchase.

When you follow an external link, the receiving website may collect information according to its own privacy policy, cookie practices, and service terms.

SSEE may receive referral or affiliate compensation from certain qualifying activities. Referral tracking does not change the price unless the external provider expressly states otherwise.

12. When We Share Information

We do not sell personal information. We may share limited information with service providers when reasonably necessary to operate the website or provide a requested service.

These providers may include:

• website hosting and security providers;
• WordPress and Groundhogg service components;
• email-delivery providers;
• Cloudflare security services;
• Stripe payment-processing services;
• analytics providers;
• file-storage and document-production services;
• publishing platforms such as Amazon KDP;
• contractors assisting with an authorized project; and
• professional legal, accounting, or technical advisers.

We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, protect rights and safety, investigate fraud or misuse, enforce agreements, or complete a business transfer permitted by law.

13. External Websites and Independent Providers

This website links to independent businesses, service providers, platforms, nonprofit organizations, and external websites. SSEE does not control how an independent website collects or uses information.

Review the privacy policy and terms of each external website before submitting personal, financial, health, business, or application information.

14. RGV Road to Recovery IA and Related Organizations

SS Eisenhauer Enterprises LLC is a privately owned company. RGV Road to Recovery IA is a separately operated nonprofit organization.

Information submitted through an SSEE form is maintained as an SSEE business record unless the form expressly states that the information is being submitted to another organization.

Visiting a linked organization or submitting information directly to that organization subjects the information to that organization’s own privacy practices.

SSEE does not automatically combine publishing-customer financial records with the financial records of RGV Road to Recovery IA or other independently operated entities.

15. Information Retention

We retain information only as long as reasonably necessary for the purpose for which it was collected, to complete services, maintain business and financial records, resolve disputes, enforce agreements, preserve project history, and comply with legal obligations.

Publishing records

Publishing project records, approvals, agreements, payment records, production files, and related communications may be retained for the duration of the project and for a reasonable archival period afterward. Records needed for tax, accounting, contract, copyright, ISBN, or legal purposes may be retained longer.

Institutional Outreach Partner records

Pending partner information may be removed when activation is not completed within the stated activation period. Approved partner, agreement, payment, attribution, and program records may be retained while the relationship remains active and for a reasonable period afterward.

Contact and marketing records

Contact records may be retained while needed to respond to a request, administer an active relationship, maintain consent records, or honor an unsubscribe request.

Backup copies may remain temporarily in protected backup systems after information is removed from active systems.

16. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, transmission method, file-storage system, or electronic service can be guaranteed completely secure. You should use reasonable care when deciding what information to transmit electronically.

If you believe information submitted through this website has been compromised, contact us promptly at publishing@sseisenhauer.com .

17. Your Choices and Requests

Subject to applicable law and legitimate recordkeeping requirements, you may request that we:

• confirm whether we maintain personal information about you;
• correct inaccurate contact information;
• provide a copy of information you submitted;
• remove information that is no longer required;
• stop optional marketing communications; or
• explain how information associated with a particular form is used.

We may need to verify your identity before completing a request. We may retain information when required for legal, accounting, payment, contract, security, consent, fraud-prevention, or dispute-resolution purposes.

To make a privacy request, email publishing@sseisenhauer.com .

18. Children’s Privacy

This website and SSEE’s commercial publishing services are not directed to children under 13. We do not knowingly request personal information directly from children under 13 through general business or publishing forms.

A parent, guardian, or authorized adult should submit and manage any project involving a minor. If you believe a child submitted personal information without appropriate authorization, contact us so we can review and remove it when appropriate.

19. Changes to This Policy

We may update this Privacy Policy when our website, services, technology, service providers, or legal obligations change.

The effective date displayed at the top identifies the current version. Material changes may also be communicated through the website or by another appropriate method.